You can cancel an order within 24 hours of making it. Simply get in touch via our contact us page and provide us with your name and order details. 

You may return your order within 14 days of delivery if it was ordered by mistake or you no longer require the item(s). We will issue a refund (minus delivery charges) once the team at Bob Martin receives the return. The contents of your return must be packaged securely and be in the original condition- opened or damaged items will not be accepted. Ensure you include the reason for your return, as well as the invoice number, your name and contact details. Customers are responsible for any postage costs incurred when returning items. For refunds to be accepted they must be sent to:

Online Returns, Bob Martin, Brentwood House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5UD.

No! You can easily checkout as a guest. However, creating an account will save you time as you won’t need to re-enter your details for future orders. Creating an account also allows you to personalize your online experience and take advantage of exclusive Bob Martin offers. 

Visit our Create Account page and enter your email address and chosen password. 

If you can’t login into your account, check your password and email address to make sure they’re correct. If you still can’t login, you can easily reset your login details and a new password will be sent to your email address.